Question 1

I forgot my account password

Accepted Answer

1. Open the Reset Password page. 2. Enter your username or customer number. Complete the security check and submit. 3. Open the reset link sent to the email address on your account. Step-by-step guide: https://www.secureserver.net/help/reset-my-gustumbo-enterprises-llc-password-8?pl_id=591840

Question 2

I forgot my username / customer number

Accepted Answer

1. Open Retrieve Username from the guide below. Enter your account email and select Continue. 2. If asked, enter a domain in your account and select Filter. Enter the emailed 6-digit code and select Verify Code. 3. For your customer number, check the top of an account email. If signed in, find Customer ID under Account Information on the Security page. You do not need your customer number to sign in. Step-by-step guide: https://www.secureserver.net/help/i-forgot-my-username-19121?pl_id=591840

Question 3

I lost my phone / can't get my sign-in code

Accepted Answer

1. At the verification screen, select Try another way and use a backup method if you have one. 2. If no backup is available, select Recover your account and provide the requested identity information. 3. If your identity cannot be verified, select Continue below Could not verify your identity and complete the Account Recovery form. Recovery removes your existing verification methods. If your phone still works, check its signal, notifications and message filtering first. Step-by-step guide: https://www.secureserver.net/help/troubleshoot-identity-verification-methods-7564?pl_id=591840

Question 4

I can't get into my account / my old email is unavailable

Accepted Answer

1. Open Account Recovery from the guide below. 2. Choose Account Access, Domain Access, or Verification Method / 2-Step Verification Issues to match your situation. 3. Follow the recovery form and upload the requested color government-issued photo ID. A company account also needs business documentation. If you can still access your account email, try resetting your password first. Step-by-step guide: https://www.secureserver.net/help/regain-access-to-my-domain-or-my-gustumbo-enterprises-llc-account-4043?pl_id=591840

Question 5

How do I sign in on my phone?

Accepted Answer

1. Open the account sign-in link in your phone’s browser. 2. Enter your username or customer number and password. 3. Complete the sign-in verification if asked. Bookmark the sign-in page to find it again. Step-by-step guide: https://www.secureserver.net/help/sign-in-to-my-gustumbo-enterprises-llc-account-32033?pl_id=591840

Question 6

How do I renew my domain / turn on auto-renew?

Accepted Answer

1. Sign in and open your domain list. Select your domain. 2. In the Renew section, switch Auto-renew to On. 3. Select Continue to approve automatic billing, and complete identity verification if asked. Renewals use the payment method assigned to your domain. The change can take up to 90 minutes to appear. For an expired domain, follow the next answer. Step-by-step guide: https://www.secureserver.net/help/turn-on-auto-renew-for-my-domain-41085?pl_id=591840

Question 7

My domain expired. What now?

Accepted Answer

1. Sign in to your domain list and select the expired domain. Use the Expiration filter if you cannot see it. 2. Select Renew Now, choose your renewal settings and select Continue. 3. Turn on Auto-renew if wanted, then finish checkout. Renew as soon as possible, before the domain is removed from your account. Some domains have a redemption fee or special recovery requirements. Step-by-step guide: https://www.secureserver.net/help/renew-my-expired-domains-5018?pl_id=591840

Question 8

How do I update my card for renewals?

Accepted Answer

1. Open Subscriptions in your account and select the products to update. 2. Select Update Payment and choose a payment method. 3. To add a card, select New Payment Method, enter its details and select Save. Then select Update Payment Method. Step-by-step guide: https://www.secureserver.net/help/change-my-subscription-payment-method-20048?pl_id=591840

Question 9

I was asked to verify my contact info / my domain is suspended

Accepted Answer

1. Sign in to the account holding your domain and open the domain list. 2. Find your domain and select Send Confirmation Email in the Status column. 3. Open the verification email and select Verify your email address. If it does not arrive, check spam and your saved email address. Verification status can take up to 24 hours to update. If your domain is still suspended, call Websites & Email support. Step-by-step guide: https://www.secureserver.net/help/verifying-contact-information-for-icann-validation-8948?pl_id=591840

Question 10

How do I move my domain to another company?

Accepted Answer

1. Sign in to your domain list and select the domain. 2. Under Transfer, select Transfer to Another Registrar. Review the checklist and select Continue with transfer. 3. Complete identity verification if asked. Select Click here to see Authorization Code and Copy to Clipboard. 4. Give that code to your new domain company to continue the transfer. A 60-day transfer lock can apply. Continuing turns off Domain Privacy; .uk domains do not need an authorization code. Step-by-step guide: https://www.secureserver.net/help/get-the-auth-code-for-my-domain-1685?pl_id=591840

Question 11

How do I move a domain I own elsewhere to Websites & Email?

Accepted Answer

1. At your current domain company, unlock the domain, get its authorization code and verify its contact information. 2. Open the transfer page from the guide below and search for your domain. 3. Confirm it is unlocked and enter the authorization code. Select Continue when both checks are green. 4. Choose domain protection or No Thanks, then complete checkout. Most transfers take 5–7 days. A 60-day lock can prevent a transfer; some domain endings have special rules. Step-by-step guide: https://www.secureserver.net/help/transfer-my-domain-to-gustumbo-enterprises-llc-1592?pl_id=591840

Question 12

How do I point my domain somewhere else (nameservers)?

Accepted Answer

1. Sign in to your domain list and select the domain. 2. Select DNS, then Nameservers. Choose I’ll use my own nameservers and enter the nameservers supplied by your new provider. 3. Select Save, then Continue. Complete identity verification if asked. Changing nameservers can interrupt your website or email; updates can take up to 48 hours. If your website is built by Phoenix Custom Websites, use the instructions in your client portal instead. Step-by-step guide: https://www.secureserver.net/help/change-my-domain-nameservers-664?pl_id=591840

Question 13

How do I sign in to my email on the web?

Accepted Answer

1. Open Outlook on the web from the guide below. Enter your Microsoft 365 email address and select Next. 2. If asked, choose Work or school account. Enter your email password, not your storefront account password, and select Sign In. 3. On a new device or in a new location, complete Verify it’s you with the one-time code. 4. If prompted, add a recovery email, select Save & Continue and follow the remaining security prompts. Step-by-step guide: https://www.secureserver.net/help/sign-in-to-webmail-40058?pl_id=591840

Question 14

I forgot my email password

Accepted Answer

1. Open Microsoft 365 sign-in from the guide and select Need to find your password? 2. Enter your email address, select Continue and choose a recovery method. If none is available, select I don’t have access to any of these and follow the prompts. 3. Select Send Link. If you sent it to the account owner, they must open it and reset your password. 4. Otherwise, open the reset email, select Reset Your Password, enter the new password twice and select Change Password. Set a recovery email: sign in to the Email & Office Dashboard, choose Add recovery email under Account information, enter an address you can access and select Save. Step-by-step guide: https://www.secureserver.net/help/i-forgot-my-microsoft-365-password-19221?pl_id=591840

Question 15

How do I set up email on iPhone / iPad?

Accepted Answer

1. Install and open the Outlook app. If you already use it, open the account menu, then Settings, Add Mail Account and Add Email Account. 2. Enter your Microsoft 365 email address and tap Add Account. Confirm the right account if one is found; choose Work or school account if asked. 3. Enter your email password and tap Sign In. On a new device, complete Verify it’s you with the one-time code. 4. Follow any remaining security prompts and accept account permissions if asked. Step-by-step guide: https://www.secureserver.net/help/add-my-microsoft-365-email-to-outlook-on-iphone-or-ipad-8904?pl_id=591840

Question 16

How do I set up email on Android?

Accepted Answer

1. Install and open Outlook. Tap ADD ACCOUNT if you are new; otherwise open the account menu, Settings, Accounts, Add account and Add an email account. 2. Enter your Microsoft 365 email address. Choose Work or school account if asked. 3. Enter your email password and tap Sign In. On a new device, verify your identity with the one-time code. 4. Follow any remaining security prompts to finish. Step-by-step guide: https://www.secureserver.net/help/add-my-microsoft-365-email-to-outlook-on-android-8905?pl_id=591840

Question 17

How do I set up email on my computer?

Accepted Answer

1. Open Outlook. On Windows, enter your email address and select Continue, or use Settings, Email accounts, Add account if you already have an account. 2. On Mac, select Add Email Account, or use Tools, Accounts, +, Add an account. Enter your email address and select Continue. 3. Choose Work or school account if asked. Enter your email password and select Sign In. 4. Complete any identity verification and security prompts. Accept account permissions if asked and finish with Done. New Outlook needs a work or school license for Office desktop apps (Business Professional or higher for Websites & Email plans). The Windows guide also has a separate Classic Outlook tab. Step-by-step guide: https://www.secureserver.net/help/set-up-microsoft-365-email-on-my-phone-and-computer-31956?pl_id=591840

Question 18

My email stopped working / I am not receiving mail

Accepted Answer

1. Try signing in to Outlook on the web using your email address and email password. 2. If your password does not work, follow the email-password reset answer above. 3. If you still cannot sign in or receive mail, call Websites & Email’s 24/7 support at (480) 624-2500. Step-by-step guide: https://www.secureserver.net/help/sign-in-to-webmail-40058?pl_id=591840

Websites & Email customer help

Signing in to your account

Your domain

Microsoft 365 email

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